Welcome to HealthUnits. These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, mobile applications, and all related services (“Services”). By using HealthUnits, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use immediately.
1. Acceptance of Terms
By accessing or using HealthUnits, you confirm:
- You have read and understood these Terms.
- You agree to comply with all applicable laws and regulations.
- You are at least 18 years old or accessing the Services under the supervision of a legal guardian.
HealthUnits may update or modify these Terms at any time. Continued use after changes constitutes acceptance of the updated Terms.
2. Nature of Services
HealthUnits provides:
- Healthcare administrative support
- Virtual medical assistance
- Medical billing and RCM services
- Medical transcription services
- Appointment management
- Patient support services
- Educational information related to healthcare
HealthUnits does NOT:
- Provide medical diagnosis or treatment
- Replace the services of licensed medical professionals
- Offer emergency medical services
All clinical decisions remain the exclusive responsibility of the licensed healthcare provider.
3. User Responsibilities
You agree to use HealthUnits only for lawful, legitimate purposes. You must not:
- Provide false, misleading, or incomplete information
- Attempt unauthorized access to the platform
- Disrupt platform security or functionality
- Upload harmful, illegal, or malicious content
You are fully responsible for maintaining the confidentiality of your login credentials.
4. Healthcare Provider Obligations
Healthcare providers using HealthUnits must ensure:
- All patient-related instructions are accurate and lawful
- Compliance with HIPAA, PHI, and other relevant healthcare regulations
- Proper use of transcription, billing, and administrative data provided by HealthUnits
- Immediate reporting of any errors or discrepancies
HealthUnits acts only as a support service and does not assume clinical liability.
5. Patient Obligations
Patients accessing or communicating through HealthUnits agree to:
- Provide complete and accurate personal, medical, and contact information
- Use the platform responsibly without abusing communication services
- Follow provider instructions for appointments, payments, or follow-ups
HealthUnits may verify patient information as required for service delivery.
6. Data Protection & Privacy
HealthUnits strictly adheres to:
- HIPAA regulations
- National and international data protection laws
- Secure encryption for transmitted and stored data
Please review our Privacy Policy for detailed information on data handling, collection, and storage practices.
6A. SMS Terms of Service
By opting into SMS communications from HealthUnits — whether through a web form, phone call, or in-person consent — you agree to receive text messages regarding credentialing updates, billing account notifications, appointment scheduling, and account reminders.
– Message frequency may vary.
– Message and data rates may apply.
– Reply STOP to any message to opt out at any time.
– Reply HELP or visit https://healthunits.com/ for assistance.
– See our Privacy Policy at https://healthunits.com/privacy-policy/ for details on how your information is handled.
SMS consent is not shared with third parties or affiliates.
7. Service Availability
While we strive for uninterrupted service, we do not guarantee:
- Continuous availability
- Error-free system functionality
- Immediate response or data accuracy
Scheduled maintenance, updates, or unforeseen issues may result in temporary downtime.
8. Payment, Fees & Billing
By using HealthUnits paid services, you agree to:
- Pay fees as per your chosen plan or service agreement
- Provide valid billing information
- Accept periodic invoices or subscription charges
Failure to pay may result in suspension or termination of services.
Refunds are addressed based on service type and contractual agreements.
9. Intellectual Property Rights
All content, logos, software, graphics, materials, and documents provided by HealthUnits are the exclusive property of HealthUnits or its licensors.
You may NOT:
- Copy
- Modify
- Reproduce
- Distribute
- Sell
- Use for commercial purposes without written consent
Violations may result in immediate legal action.
10. Third-Party Services
HealthUnits may integrate third-party tools or software. We are not liable for:
- External service quality
- Third-party errors or downtime
- Data shared with integrated providers per user authorization
Use of third-party services is at your own risk.
11. Limitation of Liability
HealthUnits is not liable for:
- Direct, indirect, incidental, or consequential damages
- Losses resulting from system downtime or technical issues
- Errors arising from user-provided information
- Healthcare provider decisions based on administrative data
Our services support, but do not replace, professional medical judgment.
12. Indemnification
You agree to indemnify and hold harmless HealthUnits, its employees, and partners from any claims, damages, or losses arising from:
- Your misuse of the platform
- Breach of these Terms
- Violation of laws or third-party rights
- Clinical decisions made by healthcare providers
13. Service Termination
HealthUnits may suspend or terminate your access without notice if:
- Terms are violated
- Fraudulent or harmful activities are detected
- Legal or regulatory obligations require it
Users may also request account termination at any time.
14. Dispute Resolution
In case of a dispute:
- Parties shall attempt amicable resolution first
- If unresolved, the matter shall be addressed under the governing laws of [Insert Country/State]
- Arbitration or legal proceedings may apply as per jurisdiction
15. Governing Law
These Terms are governed by the laws of [Insert Country/State], without regard to conflict of law principles.
16. Contact Information
For questions, concerns, or reporting issues:
HealthUnits Support Team
Email: info@infohealthunits.com
